מדיניות החזרים

Returns & Refunds

If there's an issue with your order, you can reach out to us at 9xTeamclothing@gmail.com within 14 days of receiving your order.

Please include the following in your email:

• Your order number
• Photos of the product (if applicable) that clearly show the issue

What happens next?

We aim to handle every request within 10 business days. If your return or refund request is approved, you can send the items back to the address we'll provide by email. Please note: we can't accept any items returned without prior approval.

Returned items

Returned items must be in new condition — unused, unworn, and unwashed. We won't accept items with stains, damage, or products that have been altered or damaged. Return shipping costs are the customer's responsibility.

Refunds

If your refund request is approved, the refund will be issued to the original payment method used for your order, in the original currency of the transaction.

Can all ordered items be returned?

Our return policy applies to most products, but there are a few exceptions:

• Items that can't be returned for hygiene reasons, such as socks, underwear, swimwear, and masks
• Products that were intentionally damaged
• Items sent back for return more than 14 days after the order was received
• Products whose shipping was delayed due to incorrect information provided by the customer (such as a wrong address or phone number)

Can I cancel my order and get a refund before it arrives?

If you'd like to cancel your order for any reason, just send us a message at 9xTeamclothing@gmail.com

Please note: orders can be canceled within 24 hours of being placed. After 24 hours, we're unable to accept cancellations.

In accordance with Israel's Consumer Protection Law, a cancellation fee will apply — either 5% of the total transaction or 100 ILS, whichever is lower.

How long do I have to request a return or exchange?

Claims for packages lost in transit must be submitted within 14 days of the estimated delivery date.