מדיניות שימוש
Terms & Conditions
Welcome to 9X, located at https://9xsukar.com (the "Site").
On the Site, you'll find information about and be able to purchase the various products we sell.
Your use of the Site — including any purchases made through it — is subject to the terms set out below. Please read them carefully.
1. About the Store
1.1 The 9X online store offers products for purchase by the customer (the "Products").
2. Using the Site
2.1 Performing actions through the Site (including registering, ordering products, making changes and cancellations, making payments, and so on) requires that you be an adult (18 or older) and legally competent to enter into binding transactions.
2.2 You are fully responsible for any action taken on the Site under your account details, including payment for products purchased and any violation of the Site's terms or of any law.
2.3 We reserve the right to block access to some or all of the services provided on the Site if we suspect a violation of the law, a breach of these Terms of Use, or interference with the proper operation of the Site.
2.4 Full disclosure — The Company does not hold inventory in Israel and works directly with select overseas suppliers. When you place an order through the Site, it is sent directly to the overseas supplier for fulfillment. As a result, delivery times range from 7 to 20 days.
3. Ordering Products and Payment
3.1 The Site features offers to purchase various products (the "Offers"), the terms of which are published alongside them.
3.2 Offers on the Site may be for a limited time, and we reserve the right to discontinue or change them at any time without prior notice. Without limiting the foregoing, we reserve the right to cancel a completed purchase if we discover a typographical error or other unusual error in the product details, including price or other information.
3.3 Prices, promotions, terms, and all information appearing on the Site and on the product pages are valid only at that time and may change from time to time.
3.4 We accept payment for products via credit card or PayPal. Purchases are made in a single payment.
3.5 Completion of a purchase is subject to approval by the payment processor and to the requested product being in stock at the time of purchase. For the avoidance of doubt, charging your card does not constitute acceptance of your offer. If the transaction is not approved by the payment processor, or if it turns out the product is out of stock, we'll send you an appropriate notice and the order will be considered canceled.
3.6 You alone are responsible for the accuracy of the details you provide at the time of purchase. We may, at our discretion, cancel a transaction for any reason, including where there is a concern that payment for the purchase will not be received and/or where false, incomplete, or inaccurate details have been provided.
3.7 Once your order is complete, we'll send a confirmation to your email address listing the products you ordered and their cost.
3.8 The products sold on the Site, along with their details, appear on the various Site pages and/or on the individual product page, as well as any additional products the Site owner decides to display in the online store.
3.9 The technical specifications, transaction terms, and product prices appear on the product page AS IS, as provided by the supplier. The Site owner reserves the right to change the product page and its contents, including the price, at any time (the "Product Page").
3.9.1 All prices displayed on the Site are in New Israeli Shekels (ILS) and include VAT.
3.9.2 To order a product, select it according to the Site's instructions — product, quantity, color, image upload, and so on — all according to the product's context and the options the Site offers for each product (the "Product").
3.9.3 If the supplier does not have the product in stock after the order is placed, the Site owner has the right to cancel the transaction.
4. Changes to These Terms
These Terms may be changed at any time by the Site operator at its sole discretion.
5. Shipping Terms
5.1 The products we offer can be purchased with delivery to the pickup point nearest to the address you provide at the time of ordering.
5.2 We reserve the right to update shipping prices and terms from time to time.
5.3 As a general rule, and unless expressly stated otherwise during the order process, products will be delivered to the pickup point within up to 15 business days. We make every effort to fulfill orders within this timeframe. Delays may occur for reasons beyond our control.
5.4 If a delivery is not completed for reasons attributable to you and an additional delivery is required, we may charge you for the additional shipping cost, even if the first delivery was provided free of charge.
5.5 The Company is not responsible for any delay in shipping carried out by a third party and/or affected by force majeure, strikes, lockouts, the customer's failure to respond to delivery coordination, or any other cause.
5.6 The Company reserves the right to deliver the product once the factor preventing or delaying delivery has passed, with the delivery-time count resuming from the point at which the interruption occurred.
5.7 Shipping companies sometimes refuse to deliver to certain areas. In such cases, a mutually acceptable location will be arranged.
5.8 Delivery service and coverage areas are at the sole discretion of the Site owner and are limited to certain areas within the State of Israel as defined from time to time on the Site — including areas beyond the Green Line, remote communities, kibbutzim, moshavim, Arava communities, and Eilat. In these areas, we cannot guarantee delivery at all and/or within the delivery times mentioned in these Terms (the "Delivery Area"). The business reserves the right to change the Delivery Areas at any time without prior notice.
5.9 If the Company determines, according to its procedures and policies, that an item cannot be delivered to the buyer and no other suitable solution is found, the Company may cancel the transaction at any time up until delivery. If the transaction is canceled, the customer will be entitled to a refund via the original payment method and/or a reversal of the credit charge and/or a credit equal to the amount charged. It is emphasized that the customer will not be entitled to any compensation of any kind for the cancellation.
5.9.1 The customer must notify the Company if the item was not received within the delivery period stated on the Site and/or in these Terms.
5.9.2 At the time of delivery, the Company (or anyone on its behalf) may require the credit card holder to be present and/or to sign as a condition of delivery.
5.9.3 Shipping terms will follow what is stated on the product page where it differs from these Terms.
5.9.4 The day count begins from the moment order confirmation and actual payment are recorded in the Company's systems.
6. Canceling a Purchase
6.1 The user may cancel a transaction made on the Site in accordance with the Consumer Protection Law, 1981, and in accordance with the returns policy published from time to time at the Company's discretion and as required by law.
6.2 Order cancellation is subject to returning the product to the business at the customer's expense, in its original condition — intact, undamaged, defect-free, unspoiled, in new condition, functional, and completely unused — and subject to presentation of the purchase invoice.
6.3 In the case of an order cancellation under the above rules, the customer will be charged a cancellation fee of 5%, at the Site owner's discretion.
6.4 Order cancellation is done by sending a message via WhatsApp to 050-3927129 or by email to 9xteamclothing@gmail.com.
6.5 In the case of an order cancellation under the above rules, the customer will be charged a cancellation fee of 5%, at the Site owner's discretion.
6.6 Order cancellation is subject to the customer returning the product to the business at their own expense, in its original packaging — intact, undamaged, defect-free, unspoiled, in new condition, functional, and completely unused — and subject to presentation of the purchase invoice, all in accordance with the circumstances of the product sold.
6.7 These terms apply to products in accordance with the Consumer Protection Law.
6.8 If you received a product that appeared different on the Site in terms of its dimensions, color, and the like, you should contact the business in an orderly manner and in writing. The business has sole discretion over whether to accept the product back. That said, we recommend reading the additional terms below regarding the efforts the business makes to accurately represent the products on the Site despite the inherent limitations — color, proportions, and more.
6.9 If you received a product you suspect is defective, contact the business in writing and send the product to the business for inspection. A product found to be defective will receive a full credit and/or the business may repair it, but this will not give rise to any claim for damages.
7. Cancellation by the Site Owner
7.1 If the external supplier's stock of the product runs out after the order is placed, the Company will offer an alternative product and/or a refund. The Company will not bear the buyer's losses under the circumstances, however claimed. The Company will have the right to cancel the transaction and refund the amounts without any compensation or payment for reliance claims of any kind.
7.2 If the buyer's details were not properly captured for any reason, the Company may cancel the purchase at its discretion.
7.3 Where an order was placed unlawfully and/or not in accordance with these Terms, the Company may cancel the transaction.
7.4 Notice of order cancellation will be provided to the customer using the details they entered.
7.5 If any typographical error occurred in the Offer and/or the order, the Company may cancel the transaction.
8. Product Warranty
8.1 The warranty on products will be as stated on the product packaging and/or the accompanying product sheet, if any. If there is no information about the applicable warranty, the warranty will follow the policy of the supplier and/or manufacturer of the product.
8.2 Some of the information displayed on the Site is provided by the products' suppliers and is their sole responsibility. The Site owner is not liable for any damage except in cases fully within its control.
8.3 In any case, it is advisable to take reasonable measures when using the product, in accordance with the materials and components of that product and/or the instructions on its packaging. It is emphasized that the warranty — its validity and scope — will depend on the context of the product, its components, its suppliers, and the policy of that external supplier, if any. If no maintenance instructions are provided, the applicable rules will be those customary in the market and/or the supplier's instructions, all according to the context and the circumstances of the case and the product.
8.4 Some of the information displayed on the Site and/or in catalogs regarding the Site's products — their nature and quality — was provided to the Site owner by the suppliers of those products (including from overseas) and is the sole and full responsibility of those suppliers, including with respect to any damage caused by use of the products. The Company will not be liable for any damage except in cases fully within its control. The amount of damages will be limited to the value of the order only.
8.5 The Site owner will not be party to any dispute that arises between the various parties on the Site and in which the Site owner has no interest. The customer declares that they will bear the cost of the Site owner's defense, including attorneys' fees, filing fees, and the like, to the extent the Site owner is drawn into a proceeding involving claims against any other party connected to the Site, such as third-party couriers (e.g., a delivery company).
8.6 To the extent the Site owner carries out shipping through third parties on its behalf, it will — as a courtesy beyond its legal obligation — handle inquiries related to shipping, such as damage caused to a product during shipping by the delivery company and/or a delivery delay dependent on the couriers, and the like.
8.7 That said, as part of the Site's service, the Site owner will make a reasonable effort to handle any other inquiry and to mediate (between the various parties — any dispute in which the Site owner appears able to help) where there is a dispute between the customer and any party connected to the Site.
8.8 At the time of purchase, the customer declares and agrees that they have read and reviewed the detailed dimensions and materials of the product they wish to purchase. They will have no claims in this regard.
8.9 If a claim is raised that the product arrived in dimensions other than those ordered, the customer is asked to contact the Site's management and send them proof that the product arrived in a dimension different from that detailed on the product page.
8.9.1 Although we make every effort to do so, we do not guarantee that the service on the Site will be provided continuously, without errors, interruptions, or outages, and you will have no claim or demand for any inconvenience or damage that may result.
8.9.2 We may change the Site's structure, appearance, the products offered on it, and any other aspect of the Site and its operation from time to time, without the need to give prior notice.
9. Intellectual Property
9.1 All intellectual property rights in the Site — including copyrights, trademarks, and trade secrets — are the exclusive property of the Company and its owners, or of third parties from whom we have lawfully obtained a license to use. These rights apply, among other things, to the Site's graphic design, its databases, its computer code, content, recipes, ideas, texts and files included in the Site, designs and products displayed on the Site, and every other detail related to its operation. You may not copy, reproduce, distribute, sell, market, transmit, publicly perform, make available to the public, translate, or make any other use of this content and information without obtaining our express prior written permission.
10. Confidentiality and Privacy Policy
10.1 The Company undertakes not to transfer users' details to third parties in any way, unless legally required to do so. The Company will make every reasonable effort to protect users' privacy and the information in its possession. However, because activity on the Site takes place in an online environment, the Company cannot guarantee absolute immunity against intrusions into its computers or exposure of stored information by those carrying out unlawful actions.
10.2 If an external party breaches the information held by the Company and/or uses this information, the user will have no claim, suit, or demand against the Company of any kind, except in cases where it is proven that the Company failed to take reasonable measures to secure the information.
10.3 The buyer's details may be used to send information about additional products by email, but only after the user's consent and/or notification, all in accordance with the law.
10.4 Some personal information may be transferred to third parties solely for the purpose of completing the transaction.
10.5 Site users declare that they are aware the Company collects statistical information about its users' activity on the Site, including through the use of cookies and other analytics tools, for marketing and business purposes, in order to tailor the Site to user preferences, and the like.
10.6 Cookies are text files that the user's browser creates on command and stores on the hard drive of the user's computer. These files contain various information, including the pages the user visited, the length of time spent on the Site, where the user arrived from, the information the user wishes to see upon entering the Site, and more.
10.7 The Company encrypts essential information using accepted technologies and as required by law — for example, using SSL technology to transmit encrypted information such as payment methods, as is customary on e-commerce sites.
11. Your Obligations When Using the Site
11.1 When using the Site and making purchases, you are asked to refrain from the following actions:
11.2 Unauthorized copying and use of the content and information on the Site.
11.3 Impersonating any person or other legal entity that uses the Site's services.
11.4 Attempting to gain unauthorized access to the Site, its content, other people's accounts, or computer systems or networks connected to the Site through "hacking," password mining, or any other means.
11.5 Collecting, using, downloading, or copying lists of users or any information about users, or using or providing such information (whether for payment or free of charge) to any person or entity.
11.6 Modifying or copying any part of the code that makes up the Site.
11.7 Infringing in any way on copyrights, trademarks, or any other proprietary rights on the Site, including publishing files containing images, photographs, or other material protected by intellectual property, privacy, and publicity laws.
11.8 Interfering in any way with the provision of services, including limiting or preventing another user from using the Site — for example, by sending or transmitting any material containing any type of computer virus or malicious code designed to destroy, disrupt, or limit use of the Site.
11.9 Linking or offering links to the Site, including deep links, except for links to the homepage address. Without limiting the foregoing, you may not link to content in a way that is disconnected from the web pages on which it appears (for example, you may not link directly to an image on the Site).
12. Contact
For any question, suggestion, or problem regarding the handling of your order or your use of the Site and products, you are welcome to contact us by email at 9xteamclothing@gmail.com or via WhatsApp at 050-3927129.
13. Changes to Terms
We reserve the right, at any time, to change the provisions of these Terms of Use without giving any prior notice on the Site. Any such change takes effect immediately. We therefore recommend reviewing the Terms of Use each time you visit the Site in order to stay informed of any changes.
14. Site Content and Advertising
14.1 If the Company and/or Site collects the user's email and notifies the user that they may be contacted with marketing offers, the user declares their consent for the Company and/or anyone on its behalf to contact them from time to time with marketing and promotional offers — including through direct mail, SMS messages, email, fax, an automated dialing system, and/or any other means of communication — and that they will have no claim, demand, or suit, including under the anti-spam provision, Section 30A of the Communications (Telecommunications and Broadcasting) Law, 1982.
14.2 The user declares that they will have no claim regarding the advertisements and/or promotions displayed on the Site. It is emphasized that the "product page" prevails where there are discrepancies between the promotion details in an advertisement and the product page; the user will have no claim in this regard.
14.3 The user declares that they are aware the Site collects such details about them, and that from time to time they may be shown advertisements in order to improve their shopping experience and/or interest them in additional and/or complementary products, and the like.
15. Governing Law and Jurisdiction
15.1 The law governing use of the Site and these Terms is Israeli law only. Local jurisdiction over anything related to this agreement and arising from it is granted to the competent courts in Israel.
16. Limitation of Liability
16.1 As noted, the Site does not hold inventory, and therefore no reliance claims will arise regarding the availability of any particular product on the Site or regarding delivery times.
16.2 To the extent the Site and/or the service offered on and off the Site relies on third-party services, it is noted that the Site owner will not bear indirect and/or direct damage to the buyer and/or any other person.
16.3 Furthermore, the Site owner will not bear liability related to a service ostensibly provided by it — such as, but not limited to, data transfer, product delivery, or the accuracy of data related to the Site — due to a failure of a third party and/or external service. All such liability rests with the third party, i.e., the service provider engaged for that purpose.
16.3 The Company makes every effort to keep the Site available continuously and without interruption; however, from time to time access to the Site may be unavailable.
16.4 The Site owner reserves the right to limit the number of products any customer and/or buyer may purchase.
16.5 The Company is not liable for any damage caused to the buyer on the Site — consequential, direct, reliance-based, punitive, or otherwise — including, but not limited to, the following cases:
16.5.1 Use of or ability to use the Site in all its aspects — content, other capabilities, and more.
16.5.2 Messages, letters, and/or any content the user received from the Site and/or the Company.
16.5.3 Reliance on information published on the Site, whether by the Company or by third parties.
16.5.4 Damage caused by an oversight and/or typographical error in the accuracy of the information displayed on the Site.
16.5 The above limitations of liability do not exhaust all limitations of liability arising from the other provisions of these Terms, particularly regarding privacy but not limited to it. In any case, the Site's limit of liability will be, at most, the amount paid by the customer.
17. Additional Terms
17.1 With respect to gifts and benefits, you must follow the promotion terms according to the instructions on the Site.
17.2 If items run out of stock, the Company reserves the right to notify the user and provide an alternative product if the user wishes, or to cancel the transaction — all at the Company's sole discretion.
17.3 The Company has the right to limit the number of items a single user can order, even after order confirmation has been received.
17.4 The Company reserves the right to set order-processing time at up to 3 business days, at the end of which it will notify the user whether the order is confirmed.
17.5 The Company has the right to update the product page and all its details from time to time, to remove out-of-stock products, and more.
17.6 It is clarified that images are for illustration only. There may be differences between the images and the actual product supplied, resulting among other things from the fact that images are displayed on a computer screen whose tones and colors sometimes differ from the actual product. It is noted that the Site owner makes every effort to represent the products on the Site as accurately as possible within the accepted technological limitations. Therefore, if you receive a product with a significant discrepancy between the item ordered on the Site and the product you actually received, contact us privately for further review. Variations in tones and proportions of the products may occur, as noted.
17.7 The prices listed on the Site include VAT as required by law, unless expressly stated otherwise.
17.8 The Company and anyone on its behalf have the sole right to add and/or remove products offered for sale on the Site, and to determine how they are sold and their price, including shipping fees.
17.9 Although the Company oversees the information and its accuracy, neither the Company nor anyone on its behalf is responsible for any consequence that may result from an error, omission, inaccuracy, or misleading information appearing on the Site. It is clarified that the Company is not liable for any direct and/or indirect damage and/or loss that may result from data displayed on this Site.
17.9.1 An order confirmation notice does not constitute proof that the action was carried out and does not bind the Site. Only a record entered in the Company's systems will constitute conclusive proof of the accuracy of the actions.
17.9.2 Section headings are used for convenience and orientation and will not be used in interpreting the Terms of Use.
17.9.3 Where there are contradictions between provisions, those that are more reasonable under the circumstances and context will prevail.
Links
To the extent links to websites not operated by the Site operator appear on the Site, the Site operator is not responsible for the proper functioning, reliability, legality, or performance of those sites, and/or for the content on them, and/or for the quality and nature of the services or products provided on or through them. Navigating to these sites via the links on the Site is done at the user's sole responsibility, and accordingly the user may not bring any claim against the Site operator regarding damages caused to them by and/or on those sites and/or due to browsing those sites and/or anything related to accessing them.
The Site operator also does not guarantee that all links found on the Site will be functional or up to date or will lead you to an active website.
The Site operator may remove links previously included on the Site or refrain from adding new links, all at its sole discretion.
E-Commerce Purchases
Purchases made through the Site are subject to the terms detailed in these Terms.
The very act of purchasing a product on the Site constitutes a declaration by the customer that they have read the provisions of these Terms, understood them, and agreed to them. These Terms constitute a binding contract between you and the Company.
Statute of Limitations
Notwithstanding anything in any law, the limitation period for a suit regarding use of the Site against the Site operator and/or anyone on its behalf, and/or any other action taken on the Site (including the purchase of tender documents), is 12 months from the date the cause of action arose. The user declares that they agree with the provisions of this section notwithstanding anything in the law.
Accessibility
In order to make this Site accessible to people with disabilities, it was built in accordance with the accessibility guidelines set out in the Web Content Accessibility Guidelines (WCAG) 2.0.
Notwithstanding the above and the Site operator's efforts to make all elements on this Site accessible, some parts may not yet be accessible. The Site operator wishes to clarify that it continues its efforts to improve the Site's accessibility as part of its commitment to enabling its use by the entire population, including people with disabilities.
Accordingly, if you find information that you believe has not been made properly accessible, please contact the accessibility coordinator at the Site operator.
1. Information We Collect
1.1 As part of using the Site and marketing the products, we collect, hold, and process various pieces of information about our customers. Examples of the types of information we collect or may collect:
1.1.1 Personal details, identification details, contact information, images, and personal data — including, for example: full name, geographic location, home or work address, email address, phone numbers, personal images or images of a pet (or a hybrid image of them), user language, IP address, and the type of end device or operating system you use to access the Site. We may also collect information about you when you contact us for service.
1.1.2 Financial and economic information — including billing details, payment details, credit card details, information about payment/non-payment of bills, and the like.
1.1.3 Public information and information usable by law, such as: information from state databases, from credit data service company databases, and information published publicly, such as via various media, the internet, or social networks, and the like.
1.1.4 Preference information — spoken language, choices regarding mailings and the use of information, and the like.
1.1.5 Information about product purchases — this may include, among other things, details about the purchase of and interest in the various products we provide, including product details, billing details, purchase date, and shipping details.
2. Collecting Information
2.1 We collect information directly from customers, from the network, from usage, from end devices, and from third parties. For example:
2.1.1 Information you provide to us — we will collect the information you provide about yourself, including at the time of purchasing products and in the context of interest in contacting us as noted, in your inquiries to us, in your participation in marketing activities, when you join a mailing list, and by any other means through which you choose to provide us with information.
2.1.2 Information collected automatically — when you use our website, information about you is collected automatically by the Company's systems and by third parties involved in operating the Site. Service calls may also be recorded.
2.1.3 Information received from third parties — we may receive information about you from third parties, such as: credit card companies, state authorities, suppliers, lawful databases, public information, and any other information you have agreed to transfer to the Company. Subject to your privacy settings, we may receive information you uploaded or that was uploaded about you to the internet and/or social networks, as well as information from the operators of social networks on which you have an account. We may process the information stored in our databases.
2.1.4 We will retain the information for the time needed to fulfill the purposes of using the information detailed in this Privacy Policy, or for the period required by law, whichever is later.
3. Using the Information
3.1 The information we collect serves a variety of needs, including:
3.1.1 To provide you and others with products, and to tailor them to customers' needs and characteristics (for example, based on usage patterns on our Site or with our products);
3.1.2 To carry out delivery, prepare and issue invoices, and collect payment for products supplied to you by the Company;
3.1.3 To communicate with customers for various purposes, including providing service to our customers, marketing and advertising existing and new products, and informing customers on various matters, such as information we are legally required to disclose;
3.1.4 To carry out management, monitoring, and improvement of the Company's systems; to supervise and monitor the extent of use of the various services; to improve services and products; to prevent fraud and misuse; to maintain procedures and policies (such as bookkeeping audits, information security, billing, and collection); and for legal purposes (such as compliance with legal requirements and providing information under judicial orders).
4. Transferring Information to Subcontractors, Authorities, and Others
4.1 We may transfer information about you, or part of it, to third parties (in Israel and abroad), in order to fulfill purposes permitted to us by law. Information will be transferred to parties such as:
4.1.1 Subcontractors and suppliers who need the information in order to design, produce, and supply the products you purchased from us (such as designing the hybrid image, printing it on the product, carrying out the delivery to supply it and picking it up from the pickup point, issuing invoices, processing information, marketing activities, hosting the Site on a server, customer service, statistics and research, and the like).
4.1.2 A person or entity you have authorized to receive information about you.
4.1.3 Subject to the provisions of the law, the Company may transfer all information in its possession about you to a third party in the context of transferring or assigning its business (in whole or in part) to that third party, or in the context of a reorganization, transfer of all or part of its activity, merger, joint ventures, and other transactions related to the Company's business (including in the context of negotiations for such transactions), and for the purpose of continuing to supply products, customer service, sales, collection, and so on by the third party. In such a case, that third party receiving the information will be subject to the same restrictions on use of the information that apply to the Company, as detailed in this Privacy Policy.
4.1.4 The Company will transfer information about you to state authorities, or to any other person or entity, where the transfer is carried out under a legal duty or authority, or in accordance with the instruction of a competent authority, or by virtue of appropriate judicial orders and decisions, and in the context of transferring information to credit data companies.
4.1.5 The Company will transfer information about you to third parties in order to protect its legitimate interests (for example, in the context of legal proceedings or dispute-resolution proceedings to which the Company is a party).